Microsoft Reviews

Love my new machine but feel hustled by the Oxford Street store salesperson. I bought a Surface Pro 7 in September 2021, and in a matter of weeks the Surface Pro 8 was released that you could buy at basically same price as my older model cost me. I should have been informed the machine I was buying would soon be outdated and very disappointed by this. I left a review on another site over 6 months ago that Microsoft ignored so leaving a few more now in other places so people know.

I have been charged twice for a microsoft download, it is clearly an obvious mistake, yet I cannot contact anyone by phone or online. DON'T GO THERE!

When i click install or update it takes sooo much time to update the button then it comes to downloading speed i would give -10/10 it sucks so i have tried everything delivery optimization and more nothing works i even put Microsoft dns in my lan network my lan network has over 50mbps speed improve Microsoft store asap it works poorly and i cant install Minecraft launcher for some reason idk why it happens when i install from Minecraft.net/download it says unable to install 0xUnkownAppInstall and when i try to install from xbox/Microsoft store it says something happend on our end or when i simultaneously click install nothing i mean NOTHING happens fix this now

Paid 10,000 DKK for a Surface Pro (through their own store - the Microsoft Store!!!!), which stopped working after 4 years (power supply stopped working or motherboard crashed idk..). After spending too much time finding a number I was told (by a kind customer supporter though) that they could do nothing for me. I didn't wanna write this, until I received 3 subsequent mails where they pushed me to buy a fresh one. for real?

If i could have put half a star, i would have done it. It's the worst application i've ever had interaction with. The shittieasst thing i've had to interact. There are so many bugs i can't even think a computer programmer would encounter in his life. Literally the worst application in the entire planet, world, universe, via lattea porcaaodio il cane del signore del porcamaadadonna di diocaneese del cane di diopqworco fate cagare dio porcero cane del cristow. Andatevene a fare in ceulo tutti quanti, truffate tutti quanti e dovete fottewwrvi nell'ano. Bastardi figli di puttana. Rubate solo soldi. PORCODIO.



Procopious Robertus.

I love not being able to install any apps or game because of a bug that has existed for over 3 years now (Code: 0x80070005). Customer service is abysmal, you ask them for help and they don't ever respond.
I don't want to solve a riddle every time I have to install a game but that's what its like with these bugs, "Which fix will work this time! oh wait none of them"
Its like they want you to use Steam instead of this.

Cant uninstall games.

This has been an issue for 2 years on 2 separate installs of windows 10.

I uninstall the game, it appears in my library as not installed, yet all the files still exist in C:/Program Files/WindowsApps. I realised when my SSD was completely full.

Despite having an administartor account i cant delete the files manually.

I have tried a separate administrator account, safe mode, command prompt, power shell, following online guides, it seems that i do not have the permissions set, yet i do.

I have had to install Ubuntu Linux on my old SSD, i then deleted them with no problems.

This is completely unreasonable of microsoft to set such limitations.

Whilst i had Ubuntu installed i found it very easy to install Steam, Discord, and Nvidia drivers, then play 5 or 6 of my steam games with basicaly the same performance as Windows. I had to follow a 7 minute guide to figure it out.

I canceled game pass shortly after.

When Windows 10 reaches end of life I will be using Linux instead of windows 11.

Linux support for games is getting better all the time in recent years. The ubuntu company have recently recruited a team to improve games support.
Microsoft should do the same, they are in a prime position of having the dominant OS on PCs, yet cant get the most basic things working. I could go on and easily list dozens more things that make windows store very unpleasant to use.

What a truly a disaster I buy a pre order then the next day I checked as the day before it didn't have the box set so I ask for a refund they're did expect my request the next day I look and click it was nowhere to be seen tryed opening the film all it come with opis not working please buy this film so I got back in touch with them and told them the some issues with them I put in a request so many times and they're do not care about customer service at all

Microsoft is the worst system I have ever attempted to use I would rather get a vasectomy from a lion on meth than continue to use Microsoft I finally understand why people want to kill themselves, I hope Bill Gates gets lost in a mine field, I'm coming for your little skinny behind and when I find it I'm going to kick it all over this town-o, town-o, town-o. Microsoft has caused me to take up a new hobby, binge drinking Microsoft gives me an itch on the roof of my mouth that only the barrel of a shotgun can scratch. Eat $#*! you greedy bastard

Really great experience buying the MS Surface from the MS Store.
Fast delivery. Works a dream

Getting help is such a pain. I will be spending as little money with Microsoft as possible.

Many of the problems I've had should be routine but I can spend hours trying to solve this. Microsoft doesn't seem to care about me or my time and I guess my business isn't big enough.

From now on before I buy from companies I am going to test their customer service. I do not have all day to waste on their cheapness in their refusal to invest in decent customer service system.

WORST EXPERIENCE I'VE EVER HAD. I bought a surface laptop Pro, and I could not use it even 2 weeks, the computer was downloaded in less than 2 hours, I made a return and they sent me a new equipment that turned off in less than 10 minutes with the battery at 100%, not even connected to the charger worked. I made the return again and they returned the same equipment that is not functional because it simply turns off when I use it. I will have to buy a new computer, but I can say that I will NEVER compare anything related to this brand again, the support service is the worst, and I feel like they stole my money, it's been a fraud buy from Microsoft

I purchased a Razer Blade 15 with a GeForce RTX 3070 graphics card in November 2021 directly from the Microsoft store with the extended Performance Guard protection plan. In March 2022, water was accidentally spilled on the keyboard. I phoned Performance Guard, was sent a box to ship the device to their repair shop. Several weeks later I received an email indicating the device was fixed and was being returned. No shipping information sent, which seemed odd. Several days pasted, so I phoned. They apologized for the delay and indicated the unit will take up to two weeks to ship. I phone back the next day asking for a tracking and was told the unit could not be repaired with ZERO information on the details of the issues that are now unable to be resolved. I suspect they stripped the laptop for parts as the graphics card alone was worth more than the replacement at this point. The Performance Guard chat is worthless as invariably the original chat person/bot is disempowered to provide any meaningful support, as pleasant as their chat talk track algorithm allows. This means one must be Transferred in chat to another bot/person for escalation. This becomes an issue as then the chat window disappears, and further communication stops. Apparently there is a 'white house' button at the top, which is now not there, but required to shift over to the next person. That 'white house' button does not exist as one gets further down the chat tree. I then try to phone Microsoft back 888.270.8432. I speak with the person, they tell me they are unable to provide assistance and to phone 888.270.8432. I told her that is the number I phoned, so she agreed to Transfer me. Are you seeing the "Transfer" theme here. There is NO ONE to talk to who can provide specifics. Performance Guard is an insurance company, who I believes outsources it's repairs. As they offer a specialty line of insurance they are required to provide details on the repair issues they found. There is a disconnect between the repair arm and customer and Performance controls the communication, which is limited. Now, they did promptly send the refund check, but as soon as I sign the check I waive my rights as a consumer to get any further resolution. I phoned back and the only way to get the details is OVER the phone verbally, which will take 2 business days for them to compile or via chat, which does not work. They are sorry that chat doesn't work for "Me." This is the most ridiculous process ever. I am filing a complaint with the BBB with Performance Guard and Microsoft, and not signing the check until I am provided with more details on the issues in which the technician found. If they legitimately were unable to repair, why is this report data hidden from the consumer? Provide me with a report explaining the issues. If there was an issue with the graphics card, which is a higher value now, due to demand, are they not honoring their commitment to me, the consumer, and going the less expensive route by issuing me a check? Or, is the graphics card still functioning, along with any other components? I have no idea as no information was provided and I am forced to demand this information, which should be readily made available, so its CLEAR. Once again, I suspect it's due to some other hidden reason. My suggestion is to buy an Apple. I've have ZERO issues with my Mac's and only went with a PC due to this particular graphics card, which was more than likely removed and repurposed.

I ordered a memory card in good faith. Never delivered. Spent many hours trying different numbers. Finally you call me to say that the item has been returned to the depot and not delivered but i should wait for a call to get a refund. Never received that call. Not received a refund. It’s been 9 months since i ordered and 6 months since you promised a refund. These are expensive . Please refund the money for an item i ordered in good faith from whom i thought was a reputable company, as you have no customer service infrastructure whatsoever - need real people not just BOTS ! Order 1140266202

Awful developer support. Often ignore emails and questions raised in tickets. Have no accountability when raising complaints. Developer support is tedious and getting help with anything is near damn impossible. 5 months on and still no update or assistance. Closing tickets without consent. Wouldn't create anything for their store again.